Privacy Policy.

Collection & Storage of Personal Information

By 'personal information', we mean any details about you from which your identity is apparent or can be uncovered. At times it may be necessary for us to collect and hold personal or sensitive information from you. The purpose of collecting personal information is to facilitate financial planning, provision of financial products or services, insurance policies or related services, and to update our records.

In collecting this information, we will take reasonable steps to inform individuals as to:

• Why we are collecting that personal information
• Who else we might disclose that personal information to
• What may happen if individuals do not provide personal information to us
• How to gain access to that information

Generally, we will not collect sensitive information about you unless we are required to do so by law or unless you provide consent. 'Sensitive information' includes information about your race or ethnicity, political opinions, criminal record, sexual information or biometric information. However, we may collect sensitive information in relation to religious beliefs or affiliations and other health, medical or genetic information if it will have an impact on the services we provide to you. We will only use sensitive information for the purposes for which it was provided, unless you agree otherwise or its use or disclosure is permitted by law.

Documents asking for sensitive information will explain this and we will only collect it where reasonably necessary to provide a service to you and with your consent, or in limited circumstances specified under the Privacy Act or under the Corporations Act 2001 (Cth).

How Do We Collect Your Personal Information?

Generally, we collect your personal information directly from you through face to face interviews, email correspondence and other online mediums. We may also collect personal information about you from third parties such as:

• Referral partners
• Other organisations, service providers or business partners who provide you with products or services along with us

At Financial Advice Co Pty Ltd, we use the Document Verification Service (DVS) to verify a customer's identity by confirming that the details on their identity document match the government's records. The DVS can also confirm that the details are still valid and not expired or cancelled. We do not give you the option of dealing with us anonymously, or under a pseudonym. This is because it is impractical, and, in some circumstances, illegal for Tayrex Exchange to deal with individuals who are not identified.

Why We Collect Personal Information

Pursuant to the Corporations Act we are required to collect sufficient information to ensure appropriate advice can be given in respect of recommendations made to our clients. If you elect not to provide us with this information you may be exposed to higher risks in respect of the recommendations made to you, and this may affect the adequacy or appropriateness of advice given to you. Alternatively, we may elect to terminate our relationship with you if we believe we are unable to provide you with adequate service.

Other purposes for which we collect your personal information include:

• Verifying your identity for anti-money laundering and counter-terrorism financing purposes
• Managing your ongoing requirements, our ongoing relationship with you and to improve our services
• Internal functions such as administration, accounting and information technology system requirements
• Complying with legal and regulatory requirements
• In order to prevent fraud or crime
• Sending you offers, updates, articles, newsletters or other information about products and services that we believe will be of interest to you — you may opt out of this at any time by contacting us
• Enhancing customer service and product options
• Handling complaints
• Giving you educational information, newsletters or opportunities relevant to your financial needs and circumstances

Types of Personal Information We Collect & Store

• Name, address, date of birth and phone number
• Details of your financial needs and objectives
• Details of your investment preferences and risk tolerance
• Details of your current financial circumstances, including assets and liabilities (both actual and potential), income, expenditure, etc.
• Information about your employment history, employment circumstances, family structure, commitments and social security eligibility
• Beneficiary bank account details
• Proof of ID (Australian Driving Licence or Australian Government-issued ID or International Passport)
• Any other relevant information including medical history and/or reports required for the purposes of risk insurance

Disclosure of Personal Information

Depending on the product or service concerned, personal information may be disclosed to:

• Other areas within our group who provide financial and related services
• Financial planners, credit providers and brokers and those who are authorised by us
• Service providers and specialist advisers contracted to provide administrative, financial, insurance, accounting, legal, information technology, research or other services
• Other insurers, credit providers, courts, tribunals and regulatory authorities as agreed or authorised by law
• Credit reporting or reference agencies or insurance investigators
• AUSTRAC, the government agency overseeing Anti Money Laundering and Counter Terrorism Financing
• External dispute resolution bodies to handle your complaint
• Other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event
• Professional Associations of which we or our Authorised Representatives are members, as part of ongoing compliance with standards
• The Australian Securities and Investments Commission (ASIC) for transaction records as required under the Corporations Act
• Superannuation fund trustees, insurance providers, credit providers and product issuers for the purpose of giving effect to your financial plan
• Our agents or representatives who will be your primary point of contact, to ensure you receive a personal and tailored service

It is a condition of our agreement with each of our representatives that they adopt and adhere to this Privacy Policy. Generally, we require that organisations outside our group who handle or obtain personal information as service providers acknowledge the confidentiality of this information, undertake to respect any individual's right to privacy and comply with the privacy law.

Do We Send Personal Information to Overseas Recipients?

Some of the entities that we share information with may be located in, or have operations in, other countries. This means that your information might be stored or accessed in overseas countries, including but not limited to:

Details of the countries we disclose to may change from time to time. You can contact us for further details regarding where we may send your personal information.

Personal information may also be processed by staff or other third parties operating outside Australia who work for us or for one of our suppliers, agents, partners or related companies.

When we send information overseas, we will take reasonable steps to ensure that overseas providers do not breach the Privacy Act and that any third parties are subject to a similar level of protection. If you do not agree to the transfer of your personal information outside Australia, please contact us.

Some of our financial advisers may enter their own outsourcing arrangements to countries other than those detailed above. Those arrangements will be disclosed separately by the financial adviser to their clients.

Storing & Protecting Your Information

We strive to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security.

We generally keep personal information for up to 7 years from the date our financial advice was provided to you, or for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements. We will destroy or de-identify your personal information when it is no longer required.

We hold the information we collect from you in physical and electronic records, which may be stored at our premises or in secure data centres or in the cloud. We take reasonable steps to protect the information we retain from misuse, loss and from unauthorised access, modification or disclosure.

We also instruct our staff and Authorised Representatives to respect confidentiality, adhere to policies and obey the law. Transgressions are reported and dealt with as required by the law.

Access & Correction

You may have the right to access and request corrections of the personal information held by us. This right of access is subject to some exceptions permitted by law.

We will not provide you access to personal information which would reveal any confidential information or the detail of any in-house evaluative decision making process, but may instead provide you with the result of the decision making process or an explanation of that result.

We reserve the right to charge a reasonable fee for searching for and providing access to your personal information. In the event we refuse you access, we will provide you with an explanation for the refusal.

We will endeavour to ensure that at all times the personal information about you that we hold is up to date and accurate. The accuracy of your personal information is dependent to a large degree on the information you provide, and you should advise us if there are any errors.

Collecting Through Our Website

How Can You Contact Us About Privacy?

If you wish to contact us regarding this Privacy Policy, to request access to your personal information, or to complain about any breach or potential breach of this policy or the Australian Privacy Principles, please reach out to our Privacy Officer. In most cases we will contact you within five working days of receipt of your complaint.

Alternatively, you can contact the Office of the Australian Information Commissioner on 1300 363 992 or online at oaic.gov.au.